Return Policy for Profectus Jiu-Jitsu
At Profectus, we strive to provide you with high-quality clothing and exceptional customer service. We understand that sometimes you may need to return or exchange a product, and we want to make this process as smooth as possible for you. Please read our return policy carefully to ensure a hassle-free experience.
1. Eligibility for Returns and Exchanges:
- We accept returns and exchanges within 30 days of the original purchase date.
- The item(s) must be in their original condition, unworn, unwashed, and with all original tags and packaging.
- Personalized and custom-made items cannot be returned unless they are defective or there was an error on our part.
- Swimwear, underwear, and intimate apparel are non-returnable for hygiene reasons unless they are still in their original packaging, unopened, and unused.
2. How to Initiate a Return or Exchange:
- To initiate a return or exchange, please contact our customer service team at [Customer Service Email or Phone Number] within the 30-day return window.
- Provide your order number, a description of the item(s) you wish to return or exchange, and the reason for the return or exchange.
3. Return Shipping:
- Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on our part or if the item is defective.
- We recommend using a trackable shipping method and retaining proof of postage for your records.
4. Refunds:
- Refunds will be processed within [number of days] business days after we receive and inspect the returned item(s).
- Refunds will be issued in the original form of payment.
- Shipping and handling charges are non-refundable.
5. Exchanges:
- If you would like to exchange an item for a different size or color, please let us know when initiating the return.
- We will ship the replacement item(s) once we receive the original item(s) and verify their condition.
6. Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact us immediately, and we will provide further instructions on how to resolve the issue.
7. Store Credit:
- If you prefer, we also offer the option to receive store credit for your return, which can be used for future purchases.
8. Final Sale Items:
- Items marked as "Final Sale" cannot be returned or exchanged.
9. International Returns:
- For international returns, please contact our customer service team for specific instructions, as return procedures may vary depending on your location.
10. Contact Us:
If you have any questions or need assistance with your return or exchange, please reach out to our customer service team at [Customer Service Email or Phone Number].
Profectus is committed to ensuring your satisfaction with every purchase. We appreciate your business and thank you for shopping with us.
Please note that this return policy is subject to change, and the version posted on our website at the time of your purchase will apply to your return or exchange.
Last updated: 1/01/2023
